At Fungi Fantastica, we are committed to ensuring your satisfaction with our spore and culture products. Please review the following guidelines regarding returns and refunds:
Sterility Guarantee: We offer a sterility guarantee of 100% on all spore and culture products for 30 days after the date of purchase. To be eligible for a full refund, items must be returned in unused condition.
Quality Concerns: If you have any concerns about the integrity of your syringe(s), please contact us at info@fungifantastica.com within seven days of receiving your order. Refrain from removing the syringe(s) from its packaging until we've had the opportunity to assist you. If deemed necessary, we will promptly dispatch a replacement syringe. In certain instances, we may provide a prepaid return postage label for the return of the problematic syringe.
Shipping Damage: While we take every precaution to ensure secure packaging, if your spores or culture products arrive damaged during shipping, please email us a clear photo of the damaged product within seven days of delivery. We will send you a replacement product within 24 hours.
Address Accuracy: It is your responsibility to provide accurate shipping address and name information. Please double-check the shipping address provided before submitting your order. Items returned or lost due to an incorrect or invalid/undeliverable address will not be eligible for a refund.
Order Cancellation: Orders can be canceled as long as they have not been shipped. Please email us at info@fungifantastica.com to request an order cancellation. Refunds for canceled orders take 1-2 days to process.
Research Satisfaction: If you encounter any issues with your research or are unhappy with your purchase, please email us to discuss potential options for a special discount on a replacement.
Please feel free to contact us at info@fungifantastica.com if you have any further questions or concerns regarding our return and refund policy.
The products and information offered on this website have not been evaluated by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professionals.
You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise, or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.